FREQUENTLY ASKED QUESTIONS
Are your perfumes original?
Yes! All our perfumes, attars, and scented products are 100% authentic, long-lasting, and carefully crafted to deliver a premium fragrance experience.
Do you sell attars and oil-based perfumes?
Yes, we specialize in attar perfumes and oil-based fragrances which are alcohol-free and long-lasting.
Do your perfumes last long?
Our perfumes are formulated to last between 6–12 hours, depending on the fragrance type and your skin/body chemistry. Attars usually last longer than sprays.
Do you provide testers/samples?
Yes, every order comes with a complimentary tester/sample so you can try the fragrance before opening the sealed bottle.
What other products do you sell besides perfumes?
Along with perfumes and attars, we also offer:
- Scented Candles
- Wax Melts
- Fragrance Oils
- Room & Car Fresheners
Are your scented candles safe to use?
Yes! Our scented candles are made with high-quality wax and safe fragrance oils. Always place them on a heat-resistant surface and never leave them unattended.
How do I use wax melts?
Simply place the wax melt on a wax warmer/burner and enjoy a refreshing fragrance as it melts.
Do you offer gift packaging?
Yes, we provide special gift packaging on request, making it perfect for birthdays, weddings, or special occasions.
How can I place an order?
You can browse our products, add them to your cart, and checkout easily. Once confirmed, you will receive an order confirmation message.
Do you ship all over Pakistan?
Yes, we deliver to all major cities in Pakistan using trusted courier partners.
How long does delivery take?
Delivery usually takes 2–5 business days depending on your location.
Do you ship internationally?
Currently, we only ship within Pakistan. International shipping may be added in the future.
What are the shipping charges?
Shipping charges vary by location and will be displayed at checkout.
What payment methods do you accept?
We accept Cash on Delivery (COD). Online payment options may be added soon.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number from the courier service.
What is your return policy?
Returns/exchanges are accepted within 14 days of delivery.
Only sealed, unused perfumes/candles are eligible.
Refunds are not provided; we offer exchange only.
Customers must pay courier charges for returns/exchanges.
Do you accept damage claims?
No. We ensure careful packaging, but damage/breakage claims are not accepted after delivery.
Can I cancel my order?
Orders can be canceled before shipment. Once dispatched, cancellations are not possible.
What if I don’t like the fragrance?
Since we provide a tester/sample with every order, you can test it first. If unopened, you may request an exchange within 14 days.
How can I contact customer service?
You can reach us via:
Email: support@nooralbarakah.com
WhatsApp: +92-XXX-XXXXXXX
Support Hours: Mon–Sat (10 AM – 8 PM)